1. What does it mean to obtain a competitive advantage? What role does the costmanagement system play in helping to achieve this goal? 2. What is customer value? How is customer value related to a cost leadership strategy? To a differentiation strategy? To strategic positioning? 3. Explain what internal and external linkages are. 4. What are organizational and operational activities? Organizational cost drivers? Operational cost drivers? 5. What is the difference between a structural cost driver and an executional cost driver? Provide examples of each.