The class is “Business Process Management” —- the case should be to get before Jun27…


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The class is “Business Process Management” —- the case should be to get before Jun27… 1 answer below » The class is “Business Process Management” —- the case should be to get before Jun27 Case Assignment Questions 1) How successful is Mongols? What are the key factors in its service design that support this (factors that are responsible for their success)? 2)Examine the process flows at Mongols; estimate its throughput time, cycle time, theoretical and actual capacity (customer/hour) and capacity utilization. In particular, on a given day, at most how long does it take before the hungry student can sit down to eat? 3) How would you address Wai-Ling’s concerns for Mongols? What should Wai-Ling View complete question » The class is “Business Process Management” —- the case should be to get before Jun27 Case Assignment Questions 1) How successful is Mongols? What are the key factors in its service design that support this (factors that are responsible for their success)? 2)Examine the process flows at Mongols; estimate its throughput time, cycle time, theoretical and actual capacity (customer/hour) and capacity utilization. In particular, on a given day, at most how long does it take before the hungry student can sit down to eat? 3) How would you address Wai-Ling’s concerns for Mongols? What should Wai-Ling do? ——- WRITTEN ANALYSIS OF CASES 1) Papers should be printed, double-spaced. An executive summary is not required nor expected. (2) The page limit for each paper is four pages of text, plus exhibits. Note that these are maxi­mum limits. Papers should be concise and coherent. (3) Exhibits should contain specific types of analyses (application of a framework, table of comparisons, cost analysis, competitive features, etc.) and information (web page of firm) that supports and is relevant, but would be too detailed for the body of the paper. (4) Please proofread/spell check your paper before turning it in. Papers for this course should be of the same quality that you would provide to the management of the business. Attachments: Mongolsbbq.pdf View less » Jan 25 2015 10:32 PM

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