the class is : Business Process Management I want solution this questions ===== should get them…


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the class is : Business Process Management I want solution this questions ===== should get them… 1 answer below » the class is : Business Process Management I want solution this questions ===== should get them before February 3 Document Preview: Module 1 – Homework Questions
1) Posh Nails
Katie Posh runs an upscale nail salon. The service process includes five activities that are conducted in the sequence described below. (The time required for each activity is shown in parentheses):
Activity 1: Welcome a guest. (1 minute) Activity 2: Clip and file nails. (3 minutes) Activity 3: Paint. (5 minutes) View complete question » the class is : Business Process Management I want solution this questions ===== should get them before February 3 Document Preview: Module 1 – Homework Questions
1) Posh Nails
Katie Posh runs an upscale nail salon. The service process includes five activities that are conducted in the sequence described below. (The time required for each activity is shown in parentheses):
Activity 1: Welcome a guest. (1 minute) Activity 2: Clip and file nails. (3 minutes) Activity 3: Paint. (5 minutes)
Activity 4: Dry. (10 minutes)
Activity 5: Check out the customer. (4 minutes)
Three servers (S1, S2, and S3) offer the services in a worker-­-paced line. The assignment of tasks to servers is the following:
S1 does Activity 1.
S2 does Activities 2 and 3. S3 does Activities 4 and 5.
The drying process does not require server 3’s constant attention; she/he needs to only escort the customer to the salon’s drying chair (equipped with fans for drying). The time to do this is negligible. There exists only one drying chair in the salon.
PN1. Which resource is the bottleneck of the process?
PN2. What is the utilization of server 2? Assume that there is unlimited demand and that the process only admits customers at the rate of the bottleneck.
PN3. What is the average labor utilization of the servers? Assume that there is unlimited demand and that the process only admits customers at the rate of the bottleneck.
PN4. Assume a wage rate of $12 per hour. What are the direct labor costs for one customer?
2) Butternut
BN1. Butternut is a ski resort in Massachusetts. One of their triple chair lifts unloads 1296 skiers per hour at the top of the slope. (A triple chair lift can carry three passengers per chair.) The ride from the bottom to the top takes 5 minutes. How many skiers are riding on the lift at any one time?
3) Gamer Co.
The Gamer Company is a video game production company that specializes in educational video games for kids. The company’s R&D department is always looking for great ideas for new games. On average, the R&D department generates about 25 new ideas a week. To go from idea to approved… Attachments: Module-1-HW-Q….docx View less » Jan 29 2015 07:49 AM

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